VPN Access Guide

Overview

Visfuture provides secure remote access to company internal networks through an IKEv2 VPN connection. Once connected, you can reach internal servers, file shares, and other resources as if you were physically in the office.

Authentication uses your company domain credentials (Active Directory). If you can log in to your work computer, you already have the credentials you need.

Connection Details

Quick Reference

Server
vpn.vfqa.ca
VPN Type
IKEv2
Authentication
Domain username & password (Active Directory)
Internal Networks
172.20.1.0/24  172.20.100.0/24  172.20.101.0/24
Windows

Windows Setup

  1. Open Settings and navigate to Network & Internet → VPN → Add VPN.
  2. Set VPN provider to Windows (built-in).
  3. Set Connection name to Visfuture VPN.
  4. Set Server name or address to vpn.vfqa.ca.
  5. Set VPN type to IKEv2.
  6. Set Type of sign-in info to User name and password.
  7. Enter your domain username (e.g., jsmith) and your domain password.
  8. Click Save, then select the connection and click Connect.
macOS

macOS Setup

  1. Open System Settings → Network → Add VPN Configuration → IKEv2.
  2. Set Display Name to Visfuture VPN.
  3. Set Server Address to vpn.vfqa.ca.
  4. Set Remote ID to vpn.vfqa.ca.
  5. Set Authentication to Username.
  6. Enter your domain username and password in the credential fields.
  7. Click Create, then click Connect.
Mobile

iOS & Android

Use the same server address and credentials listed above. Below are the navigation paths to add a VPN on each platform.

  • iOS — Settings → General → VPN & Device Management → VPN → Add VPN Configuration → Type: IKEv2. Set Server and Remote ID to vpn.vfqa.ca, then enter your username and password.
  • Android — Settings → Network & Internet → VPN → Add VPN (select IKEv2/IPSec). Set Server to vpn.vfqa.ca and enter your domain credentials.

Troubleshooting

Connection failed
Verify that you have a working internet connection. Double-check that your username and password are correct. Confirm that vpn.vfqa.ca resolves by running nslookup vpn.vfqa.ca in a terminal. If the address does not resolve, try switching to a different DNS server (e.g., 8.8.8.8) or contact IT.
Connected but cannot access internal resources
Try disconnecting and reconnecting the VPN. If the problem persists, restart your device and try again. Ensure you are attempting to reach a resource on one of the internal networks (172.20.1.0/24, 172.20.100.0/24, or 172.20.101.0/24). If the issue continues, contact IT.
Forgot my password
Your VPN password is the same as your domain (Active Directory) password. Contact IT to have your domain password reset.
VPN connects but disconnects after a few seconds
This may indicate a certificate trust issue. On Windows, ensure the IKEv2 connection is configured correctly. On macOS, verify that the Remote ID matches vpn.vfqa.ca exactly. If the problem persists, contact IT for assistance.

Need help? Contact IT at it@visfuture.com