VPN Access Guide - Visfuture Inc.

Configuration

Connection Details

Server Address

vpn.vfqa.ca

VPN Type

IKEv2

Authentication

Active Directory (EAP)

Username Format

user@visfuture.com

Accepted Username Formats

Recommended

jsmith@visfuture.com

Email / UPN format

Also accepted

VISFUTURE\jsmith

Domain\username format

Also accepted

jsmith

Username only

Your VPN password is the same as your Windows / Active Directory login password.

Accessible Networks

172.20.100.0/24
172.20.101.0/24
172.20.150.0/24

Setup Instructions

Platform Setup

Windows Setup

Download Setup Script

Download the automatic setup script:

visfuture-vpn-setup.bat

Run the Script

Double-click the downloaded file to run it.

The script will automatically request administrator privileges. If prompted by Windows SmartScreen, click More info → Run anyway.

Connect

Open Settings → Network & Internet → VPN, select Visfuture VPN and click Connect.

Username: your email (e.g., jsmith@visfuture.com)
Password: your Windows login password

macOS Setup

Download and install the configuration profile below. It will automatically configure VPN settings, encryption, and DNS for you.

Download VPN Profile

Install Profile

Double-click the downloaded .mobileconfig file. Then go to System Settings → Privacy & Security, scroll to the bottom and find the Profiles section. Double-click Visfuture VPN and confirm the installation.

Configure Authentication

Go to System Settings → VPN, click the info (i) button next to Visfuture VPN. Change the Authentication method from Certificate to Username. Enter your username (e.g., jsmith@visfuture.com) and your company Wi-Fi password.

Connect

Toggle Visfuture VPN to connect.

DNS Setup (One-time)

To resolve internal domains (e.g., ops.visfuture.com), open Terminal and run:

sudo mkdir -p /etc/resolver
echo "nameserver 172.20.101.200" | sudo tee /etc/resolver/visfuture.com

This only needs to be done once. It persists across reboots.

iOS & Android

Use the same server address and credentials listed above. Below are the navigation paths for each platform.

iOS

Go to Settings → General → VPN & Device Management → Add VPN Configuration. Select type IKEv2. Set Server and Remote ID to vpn.vfqa.ca, then enter your username (e.g., jsmith@visfuture.com) and password.

Android

Go to Settings → Network & Internet → VPN. Add a new VPN profile and select IKEv2/IPSec. Set Server to vpn.vfqa.ca and enter your username (e.g., jsmith@visfuture.com) and password.

Support

Troubleshooting

Connection failed

Verify that you have a working internet connection. Double-check that your username and password are correct. Confirm that vpn.vfqa.ca resolves by running nslookup vpn.vfqa.ca in a terminal. If the address does not resolve, try switching to a different DNS server (e.g., 8.8.8.8) or contact IT.

Connected but cannot access internal resources

Try disconnecting and reconnecting the VPN. If the problem persists, restart your device and try again. Ensure you are attempting to reach a resource on one of the internal networks (172.20.100.0/24, 172.20.101.0/24, or 172.20.150.0/24). If the issue continues, contact IT.

Forgot my password

Your VPN password is the same as your domain (Active Directory) password. Contact IT to have your domain password reset.

VPN connects but disconnects after a few seconds

This may indicate a certificate trust issue. On Windows, ensure the IKEv2 connection is configured correctly. On macOS, verify that the Remote ID matches vpn.vfqa.ca exactly. If the problem persists, contact IT for assistance.